We strive to offer our guests a beautiful setting for their holiday, because the well-being in our apartments is of great concern to us. Therefore, we are available at any time in case you have further questions and concerns. Please simply let us know your individual requests. We would be glad to help you!

General travel conditions

These terms are part of the contract between you and Boutique Apartments Bezau – Irmgard Wilms.

  1. Booking, contractual relationships, costs and terms of payment

You can make your booking by telephone, in writing or by e-mail to willkommen@boutique-apartments-bezau.at. You will immediately receive a written reservation confirmation. A reservation is binding for us if a deposit of 50% is paid. This payment must be made to an account specified by us upon receipt of the reservation confirmation. The contract between you and Irmgard Wilms will be concluded with the receipt of the advance payment. Please note that, with the advance payment, you will also agree to our terms of cancellation.

Dates, price, number of occupants and duration of stay will apply only as described in the written offer. A change in the duration of stay after the booking will require a written confirmation from us, since minimum stay and prices vary. Our terms of cancellation will apply here as well.

The outstanding balance of the rental amount to be paid must be credited to our account no later than 14 days before the start of the vacation.

There will be no guarantee of reservation if an advance payment is not made to the account specified by us within 7 days. For reservations of less than 30 days before the start of lease, the full rent amount must be paid immediately; otherwise, there will be no guarantee of the reservation.

We ask you to kindly pay the invoice in advance to our account. Within the EU, you can make transfers free of charge. Bank fees for transfers from outside the Sepa area, such as Switzerland, shall be borne by the guest. Transfers from Switzerland usually cost € 10. The advance payment made will obviously be deducted from the invoice.

On the spot, payment can be made with the EC card or in cash. You will get a receipt for this.

  1. Services and prices

The given prices will be daily prices for the entire rental property including furniture, the normal energy consumption and the object of utility. Additional services such as towels and bed linen are always included in the price. The final cleaning will be charged together with the rent. The final cleaning fee must be paid in advance, at the latest at check-in.

The price for the final cleaning will include:
Cleaning the bathroom, refilling the consumables, cleaning all surfaces, cleaning all floors, stripping and making the beds etc., cleaning the doors, emptying the dishwasher, cleaning the empty garbage cans. The refrigerator and oven are wiped out and laid out. The removal of incrustations and disproportionate soiling is not included in our calculation and will be charged separately. The rinsing of pots, pans, etc. is also not included.

CheckIn time: 15:00 at the earliest, CheckOut time: 10:00 at the latest

Boutique Apartments Bezau will be reserved only for the number of persons fixed in the booking confirmation. The apartments will be reserved exclusively for guests, who are registered and entered with us. Further subletting of the premises will not be allowed.

No liability will be assumed for items left behind by the guest. Deliveries are only made freight collect and by registered mail or parcel.

Photography and filming for commercial purposes will be possible but will require our explicit prior written consent. Please do not hesitate to contact us! We will prepare an offer.

  1. Service and price changes

The description of our two holiday apartments as well as the pricing have been prepared with great care. There may be price or service changes. If this is the case, we will inform you at the latest at the time of booking. If there are differences between the website and the booking confirmation, the agreements in the booking confirmation will be applicable. If there are significant service changes after the conclusion of the contract, you can withdraw from the contract free of charge within five days from the receipt of the notification. Payments already made will be refunded immediately.

  1. Arrival and departure, shortening or extension of the stay

The tenant is obliged to inform us of his arrival, the arrival should be between 3 p.m. and 8 p.m. if possible, and the departure should be before 10 a.m. If you will be arriving later than 20 hrs., please inform us in good time (you can find the addresses and telephone numbers in the booking confirmation). If you are prevented as a result of traffic jam, weather, etc. and cannot take over the property as agreed, we will charge the full rent. The same will apply if you leave the property early. If you want to extend the stay, please discuss this with us in advance. Guests staying with us during the period of the free Bregenz Forest Card, are requested to inform names as well as birth dates of all fellow travellers (at least three, better seven days) in advance, so that the issuance of the card is not unnecessarily delayed.

  1. Withdrawal from the contract by you (valid from 7.11.2023)

What a pity if a room remains free when other guests could have booked. Therefore, we request you to inform us in good time – preferably in writing – if you cannot arrive on the agreed date. The following costs will be incurred in the event of cancellation, if you have not booked directly with us, but via an Internet platform or you have booked one of our packages. In this case, the conditions described there will apply.
– Up to 60 days before the agreed arrival date there is no cancellation fee.
• Up to 30 days before the agreed date of arrival, 40% of the total booking amount will be due.
• Up to 7 days before arrival, 70% of the total booking amount will be charged
• In case of a cancellation within 6 days before arrival or in case of a “no-show”, 90% of the total booking amount must be paid.

The cancellation conditions will apply even if the stay is shortened after booking. Please contact us as early as possible if you have any changes to your travel plans.

We recommend taking out travel cancellation insurance for the withdrawal from your travel due to an illness. (These prices are cheap.)

  1. Substitute rental properties and termination of the contract by Boutique Apartments Bezau – Irmgard Wilms

Boutique Apartments Bezau – Irmgard Wilms will be entitled to terminate the rental contract without notice in the event of force majeure, war, strike, changed dispositions of the owners or similar compelling reasons. In this case, the advance rent payments will be refunded in full.

  1. Obligations of the tenant

The rental property may only be occupied by the stipulated number of persons (children and babies included). Additional persons may be rejected by us or be charged separately on the spot. The rental property must be used carefully. This will include showing consideration to neighbours, etc. If the tenant or fellow user causes a damage, it must be immediately reported to us. The tenant will be liable for any damage or contaminations caused by him/her or the fellow users, which exceed the usual extent, unless they can prove otherwise. The same will apply if the apartment cannot be handed over to the next tenants. Smoking is prohibited in all apartments. Pets are not allowed.

Condition of the apartment at the time of return:
Our price for the final cleaning is carefully calculated; it defines the included services. Any additional expenses are not included in the price and will therefore be charged separately at cost. We request your understanding.

Any objects in the apartments may not be moved. All kitchenware must be returned to their place. Cooking utensils, glassware, crockery, kitchen gadgets and small appliances must be cleaned (no leftovers, water stains or similar). All waste must be disposed of separately in the designated place (shed in the outdoor area). No drawing pins/nails or adhesive tape/glue may be inserted into or onto walls and doors.

Additional expenses:
We will charge the following additional expenses that are not included in the final cleaning fee:
– Carrying and disposing of the waste in the shed separately – a lump-sum of €15 including VAT.
– Washing of dishes and cooking utensils – flat rate € 24 incl. VAT.
– Cleaning dirty downs, e.g. blood stains: per pillow with cover €24, per duvet with cover €60, per mattress topper €24, all prices including VAT.
– Cleaning of the baking oven with baking oven spray to loosen incrustations and fat – a lump-sum of €24

Loss of keys:
A loss of keys must be reported immediately. The guest will be liable for all costs in connection with the loss of keys. The replacement of the access chip (Airkey) will cost a lump-sum of €20 including VAT. Replacing the house keys is unfortunately time-consuming, as these are part of a locking system and therefore other keys in addition to the cylinder must also be replaced.

  1. Complaints, claims for compensation, our liability

If you have any complaints, please contact us directly. The defect must be reported immediately; late complaints that are reported after departure can no longer be accepted. We will not assume any liability to the tenant, while he/she occupies the accommodation. Insurance in any form will not be taken out for the tenant or for his/her belongings.

  1. Choice of law and legal domicile

The place of performance and legal domicile for all legal disputes arising from the legal relationship between the landlord and the tenant will be 6870 Bezau in Austria. Price changes and errors will remain reserved. This legal relationship will be governed exclusively by the regulations of the Austrian Law.