We strive to offer our guests a beautiful setting for their holiday, because the well-being in our apartments is of great concern to us. Therefore, we are available at any time in case you have further questions and concerns. Please simply let us know your individual requests. We would be glad to help you!
General travel conditions
These terms are part of the contract between you and Boutique Apartments Bezau – Irmgard Wilms.
- Booking, contractual relationships, costs and terms of payment
You can make your booking by telephone, in writing or by e-mail to willkommen@boutique-apartments-bezau.at. You will immediately receive a written reservation confirmation. A reservation will be binding for us if a 40% advance payment is made. This payment must be made to an account specified by us upon receipt of the reservation confirmation. The contract between you and Irmgard Wilms will be concluded with the receipt of the advance payment. Please note that, with the advance payment, you will also agree to our terms of cancellation.
The outstanding amount of the total rent to be paid must have been credited to our account at the latest two weeks before the start of the holiday.
There will be no guarantee of reservation if an advance payment is not made to the account specified by us within 7 days. For reservations of less than 30 days before the start of lease, the full rent amount must be paid immediately; otherwise, there will be no guarantee of the reservation.
We ask you to kindly pay the invoice in advance to our account. Within the EU, you can make transfers free of charge. Bank fees for transfers from outside the Sepa area, such as Switzerland, shall be borne by the guest. Transfers from Switzerland usually cost € 10. The advance payment made will obviously be deducted from the invoice.
On the spot, payment can be made with the EC card or in cash. You will get a receipt for this.
- Services and prices
The given prices will be daily prices for the entire rental property including furniture, the normal energy consumption and the object of utility. The price will include additional services such as hand towels, and linen. The final cleaning will be charged together with the rent. The final cleaning fee must be paid in advance, at the latest during check-in.
The price for the final cleaning will include:
cleaning of the bathroom, refilling of the consumables, cleaning of all surfaces, cleaning of all floors, removal and change of bed linen etc., cleaning of the doors, emptying of the dishwasher, cleaning of the empty dustbins. Refrigerator and baking oven will be wiped and lined. The removal of incrustations and disproportionate contaminations will not be included in our calculation and will be charged separately. The washing of pots, pans, etc. will also not be included.
Check-in time: at the earliest 14:30 hrs.; check-out time: at the latest 10:00 hrs.
Boutique Apartments Bezau will be reserved only for the number of persons fixed in the booking confirmation. The apartments will be reserved exclusively for guests, who are registered and entered with us. Further subletting of the premises will not be allowed.
No liability will be assumed for items left behind by the guest. Consignments will take place exclusively freight collect and by registered letter or package.
Photography and filming for commercial purposes will be possible but will require our explicit prior written consent. Please do not hesitate to contact us! We will prepare an offer.
- Service and price changes
The description of our two holiday apartments as well as the pricing have been prepared with great care. There may be price or service changes. If this is the case, we will inform you at the latest at the time of booking. If there are differences between the website and the booking confirmation, the agreements in the booking confirmation will be applicable. If there are significant service changes after the conclusion of the contract, you can withdraw from the contract free of charge within five days from the receipt of the notification. Payments already made will be refunded immediately.
- Arrival and departure, shortening or extension of the stay
The tenant must inform his/her arrival; the arrival should take place between 14 hrs. and 20 hrs. as far as possible and the departure should take place by 10:00 hrs. If you will be arriving later than 20 hrs., please inform us in good time (you can find the addresses and telephone numbers in the booking confirmation). If you are prevented as a result of traffic jam, weather, etc. and cannot take over the property as agreed, we will charge the full rent. The same will apply if you leave the property early. If you want to extend the stay, please discuss this with us in advance. Guests staying with us during the period of the free Bregenz Forest Card, are requested to inform names as well as birth dates of all fellow travellers (at least three, better seven days) in advance, so that the issuance of the card is not unnecessarily delayed.
- Cancellation by you
What a pity if a room remains free when other guests could have booked. Therefore, we request you to inform us in good time – preferably in writing – if you cannot arrive on the agreed date. The following costs will be incurred in the event of cancellation, if you have not booked directly with us, but via an Internet platform or you have booked one of our packages. In this case, the conditions described there will apply.
• Up to 90 days before the agreed date of arrival, no cancellation fee will be charged.
• Up to 30 days before the agreed date of arrival, 40% of the total booking amount will be due.
• Up to 7 days before arrival, 70% of the total booking amount will be charged
• In case of a cancellation within 6 days before arrival or in case of a “no-show”, 90% of the total booking amount must be paid.
The cancellation conditions will apply even if the stay is shortened after booking. In case of any changes in your travel planning, please contact us as early as possible.
We recommend taking out travel cancellation insurance for the withdrawal from your travel due to an illness. (These prices are cheap.)
***** SPECIAL CASE OF CORONA
Cancellations due to travel restrictions by the governments will be free of charge. Advance payments will be refunded. Any bank fees for transfers from non-EU countries will not be reimbursed, because these are external costs.
The landlord will inform the guest in case of any news about the travel situation through government decrees and will also reserve free cancellations.
- Substitute rental properties and termination of the contract by Boutique Apartments Bezau – Irmgard Wilms
Boutique Apartments Bezau – Irmgard Wilms will be entitled to terminate the rental contract without notice in the event of force majeure, war, strike, changed dispositions of the owners or similar compelling reasons. In this case, the advance rent payments will be refunded in full.
- Obligations of the tenant
The rental property may only be occupied by the stipulated number of persons (children and babies included). Additional persons may be rejected by us or be charged separately on the spot. The rental property must be used carefully. This will include showing consideration to neighbours, etc. If the tenant or fellow user causes a damage, it must be immediately reported to us. The tenant will be liable for any damage or contaminations caused by him/her or the fellow users, which exceed the usual extent, unless they can prove otherwise. The same will apply if the apartment cannot be handed over to the next tenants. Smoking is prohibited in all apartments. Pets are not allowed.
Condition of the apartment at the time of return:
Our price for the final cleaning is carefully calculated; it defines the included services. Any additional expenses are not included in the price and will therefore be charged separately at cost. We request your understanding.
Any objects in the apartments may not be moved. All kitchenware must be returned to their place. Cooking utensils, glassware, crockery, kitchen gadgets and small appliances must be cleaned (no leftovers, water stains or similar). All the waste must be disposed of separately at the designated place (shed in the outdoor area). No pins/nails may be used or no tape/glue may be applied in or on the walls and doors.
Additional expenses:
We will charge the following additional expenses that are not included in the final cleaning fee:
– Carrying and disposing of the waste in the shed separately – a lump-sum of €15 including VAT.
– Washing of crockery and cooking utensils – a lump-sum of €24 including VAT.
– Cleaning dirty downs, e.g. blood stains: per pillow with cover €24, per duvet with cover €60, per mattress topper €24, all prices including VAT.
– Cleaning of the baking oven with baking oven spray to loosen incrustations and fat – a lump-sum of €24
Loss of keys:
A loss of keys must be reported immediately. The guest will be liable for all costs in connection with the loss of keys. The replacement of the access chip (Airkey) will cost a lump-sum of €20 including VAT per chip. The replacement of the house keys will be expensive, since they are part of a locking system and other keys as well as the cylinder will also have to be replaced.
- Complaints, claims for compensation, our liability
If you have any complaints, please contact us directly. The defect must be reported immediately; late complaints that are reported after departure can no longer be accepted. We will not assume any liability to the tenant, while he/she occupies the accommodation. Insurance in any form will not be taken out for the tenant or for his/her belongings.
- Choice of law and legal domicile
The place of performance and legal domicile for all legal disputes arising from the legal relationship between the landlord and the tenant will be 6870 Bezau in Austria. Price changes and errors will remain reserved. This legal relationship will be governed exclusively by the regulations of the Austrian Law.
